Elkhorn Slough Safari offers a convenient, 24-hour cancellation policy for reservations on our regular public tours. With at least 24 hours notice, customers have the option to receive a full refund, reschedule for another tour, or have their purchase transferred to a gift certificate.

To cancel a reservation and receive a full refund you must call our office and speak with a reservationist. No shows, and reservations cancelled inside of your policy are not refundable, but can be rescheduled for a fee of $10 per reserved seat, or transferred to a gift certificate (minus the $10 per seat fee). 

All guests 18+ are required to fill out an industry standard waiver form before departure. Refusal to do so will be considered a last minute cancellation, and no refund will be issued.

If you are booking on behalf of other adults, we kindly ask that you make them aware of our policies by forwarding this info to them, or directing them to our website.

For private charters we ask that you give at least 1 week’s notice for cancellations.

SCHEDULED TOURS WILL NOT DEPART WITH FEWER THAN SIX PASSENGERS

There are rare instances when we do not receive our required minimum of six reservations for a given tour. In these instances, the tour will be cancelled at least two hours in advance of the scheduled departure time, and we will reschedule you free of charge or refund you. If you are concerned about the status of your tour as the date approaches, feel free to call our office at (831) 633-5555 to speak with a representative.

CANCELLATIONS DUE TO WEATHER

Tours will depart at the discretion of the Captain, who will use all tools available to discern if conditions are suitable. As a policy, we err on the side of caution and will not subject our guests to unsafe or unreasonably uncomfortable conditions. We will not go out in heavy rain or wind, but light drizzle and mist is not grounds for us to cancel, and can actually offer exceptional wildlife viewing. Under such conditions we will provide tarps, blankets, and/or umbrellas to make our guests as comfortable as possible.

If we cancel due to weather, we will reschedule you free of charge or refund you. If the Captain decides that conditions are suitable and we depart as scheduled, our regular cancellation policy applies. (see above)

When weather forecasts suggest unsuitable conditions for morning tours scheduled to depart before 11AM, a decision to cancel will be made the afternoon before to accommodate guests who would have to begin their travels too early the next morning to be reached. In this event, every effort will be made to reach each person who has made a reservation for the cancelled tour by 4PM the day before. For this reason it is very important that you provide us with a phone number and e-mail address that you will be attentive to. 

Elkhorn Slough Safari is not responsible for inconveniences caused by unanswered phone calls, and unchecked e-mails and voicemails. If you do not receive a phone call or e-mail within two hours of your scheduled departure time, assume that your tour is departing as scheduled.